Frequently asked questions

[General] Q: How can I advertise through CyberGamer?

There are many ways you can advertise through CyberGamer. If you're interested, head on over to and drop us a message with your details. We'll happily send you a document listing our various packages available.

[General] Q: Where can I find CyberGamer's social media outlets?

CyberGamer's social media outlets are as follows:

[General] Q: What are the image sizes on CyberGamer v5?

  • Avatars: 100x100px.
  • Portraits: 150x150px. to 150x300px.
  • Team logos: 150x150px.
  • Signatures: 560x40px.
  • Premium signatures: 560x100px
  • Profile cover image (Premium only): 899x200px.

[General] Q: Want to suggest a new competitive ladder/title?

If you wish to suggest a new competitive title/ladder, please go here. Be sure to provide as much information as you can so that we can weigh up the options and look into setting up a ladder for that competitive game.

[General] Q: Where can I find a list of all files?

You can find a list of all files by simply clicking here, or you can find it yourself in menu navigation under 'More'.

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[General] Q: Where can I find a list of all articles?

You can find a list of all articles here, or you can click 'More' in top right corner of latest news section.

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[General] Q: I'm trying to find a friend; where can I see a list of users?

To find our full list of registered users, click here, or you can find it yourself in menu navigation under 'More'.

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[General] Q: Where can I find my teams private forums?

To find your teams private forums, simply go to your own profile, followed by the extended profile. Under this section, you'll be able to see the header, 'My Private Forums'. This will allow you to see any and all private forums you have access to.

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[General] Q: Where can I find an updated list of all staff members?

You can find a full list of all staff members here or you can click 'Staff' in menu navigation.

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[General] Q: What is the Smart Bar?

The Smart Bar is your central hub and is displayed towards the bottom of your monitor. There are number of options available to you from the bar, each providing quick access to major parts of the website.

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  • Notifications - lists everything that is important to you - team invites, match statuses, replies to forum threads you have posted in and so forth
  • Calendar - displays any official events or tournaments listed on the CyberGamer website
  • Match/Scrim Finder - lists all those teams currently searching for a ladder or practice match across all games
  • PUGs - lists all active pick-up games and allows to quickly join any of them
  • Live Gaming Streams on Twitch - Shows currently most visited live streams on Twitch
  • Friends Chats - all your instant messaging conversations are displayed here
  • Buddies - lists all your friends on the CyberGamer website - clicking a buddy's name will start an instant messaging conversation with the user
  • Invitations - displays users who've added you as a friend
  • Friends List - gives you a list with all your currently online friends, you can click on a certain user to start an instant message conversation

[General] Q: When was CyberGamer EU released?

CyberGamer was first launched on the 09th April 2007, and served the Australian and New Zealand communities. On the 25th July 2011, CyberGamer EU was launched and has since given out around €10,000 in prize money.

[General] Q: Where can I find the forums?

There are multiple ways to find the forums on CyberGamer. Firstly, you can simply go here. Clicking on that link will take you to the main forum directly, allowing you to see all game forums and subforums.

You can also use the navigational taskbar, and use the dropdown to select the forum of your choice.

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[General] Q: Where can I find a list of all events and upcoming LANs?

All the latest events and upcoming LANs may be found in the 'Events' tab on the main navigation bar (or simply click here). From time to time, we will provide full coverage of any major events, and these may be found on the home page over on the left hand side.

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[General] Q: Where can I find new information that has been posted?

To find new threads, posts and just general activity, you can do so via our homepage. Located on the homepage and any page via the CyberGamer website, you will see a section called 'Forum Activity'. There you can view all recent news/threads/posts; if wanted, you can also now filter out any information that you don't want showing by clicking on the 'filter' button on the bottom of the forum activity area.

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[General] Q: How can I apply to become a member of staff / ladder admin?

To apply to become a member of the team is incredibly simple. Simply head on over to the staff application page and select the game and role you wish to be apart of.

You should include in your application a few details about yourself, why you think you'd be a good addition to the team, and finally give any experience you may currently have or previously had. We do not have any strict requirements as such, though we do ask for the following:

  • Fluent in reading and writing English
  • Reliable, flexible and responsible individual
  • Experience within the game for which you are applying to
  • Ability to react fast to situations and requests
  • You are a motivated individual who is willing to work on a voluntary basis
  • Are of a mature nature - there are no specific age requirements, though generally speaking those 16 and over are preferred

[General] Q: What font does the CyberGamer logo use and where can I download the latest logos?

The CyberGamer logo uses the Supreme font. You can download the latest logo pack here.

[Ladder/League] Q: Where can I find a list of game ladders and leagues?

Depending on what platform and what ladder you are after, simply click on 'Games' in the top navigation bar, and choose the ladder/game you would like to view:

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Alternatively, you can use the drop down to select the ladder/game you would like to view:

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[Ladder/League] Q: How do I sign up to a ladder or league?

It's simple! Start by creating a team (My Profile > Settings > Walls, Friends, Pages, Teams & Invites > Teams > Create Team) and then go to ladder or league you wish to sign-up to. Note that you'll need to make sure you select the correct team type for the ladder you wish to sign up to.

Then, click the 'Join Ladder' button at the top of the ladder, and your team will be automatically enrolled, allowing you to play as soon as you've met all of the requirements.

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[Ladder/League] Q: Where can I view the rules and other details for a ladder or league?

On all ladders and leagues, you'll notice a series of tabs at the top of the page above the said ladder or league.

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  • Home - this is the home page of the ladder or league - here you can write on the wall, see which one of your friends are competing on ladder, players that are looking for team, etc.
  • Followers - here you can see all players that are following news for ladder
  • Standings - you'll find important announcements and the full ladder or league listing here
  • Scheduled - each scheduled match is listed here, you can even tip them as to who you think will win or lose - there are achievements available for correctly tipping!
  • Upcoming Shoutcasts - any matches that have been scheduled to be shoutcasted are displayed here
  • Results - the past matches across several days are displayed here
  • Rules - here you'll find the rule set for the ladder or league, make sure you read them carefully before first playing and get to grips with them!
  • Stats - if you're interested in statistics you'll love this page! - you can view how many matches have been played each season, the number of times each map has been played and so on!

[Ladder/League] Q: How does the ELO system in ladders work?

Just like any other ELO system, ours works in the exact same format. You can read up on ELO systems in this Wikipedia article.

Some further information regarding the CyberGamer ELO system:

  • A K-Index of 64 is used, starting rating of 1400 and score distribution of 400 is used.
  • Usually you can challenge teams that are within 250 of your ELO Rating above or below.
  • Teams within the top 10 can challenge any team within the top 30 regardless of ELO difference.

[Ladder/League] Q: How does the sports system in leagues work?

The sports system works just like any major football league out there! You are awarded 3 points for a win, 1 point for a draw, and 0 points for a loss. Round difference matters in this mode, so make sure you don't give away rounds as this could see you fall below a competing team on the same number of points!

[Ladder/League] Q: How can I see who else is searching for a match?

On your Smart Bar you'll notice the 'Match/Scrim Finder' tab towards the left hand side. Clicking this will load up all the teams currently searching for a ladder or practice match. You can filter out results using the filter drop-down towards the top right hand side, and you can add your team to the list by clicking the 'View Options' button over on the top left hand side.

In order to organise a match, simply click on a 'Contact' and this will start an instant message conversation with the player searching from the team. Please note that the rank is sometimes outdated as this does not update immediately.

[Ladder/League] Q: How can I challenge another team?

In order to challenge another team, you'll first want to see who else is searching for a match. Once you've loaded the 'Match/Scrim Finder', you can begin to organise a match with another team. Here's a simple step-by-step guide to get you started:

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  1. Find a team you want to play against
  2. Click the players name and check to see if they want to play against you through an instant message
  3. Load up the team page, and if you can challenge them (note that you must have the correct rank to do so) you'll see a great big 'Challenge' button at the top right corner of their team page
  4. Follow the on-screen instructions and you'll be redirected to the match page
  5. Wait for the opposing team to accept the match, and then proceed to play your match

[Ladder/League] Q: How can I accept a challenge?

Accepting a challenge is just as easy as creating one! Simply open the 'Notifications' tab from your Smart Bar and click the word 'challenged' or head on over to the match page.

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Once on the match page, you'll be presented with a drop-down of given times that can be selected to play your match at. Simply select your desired time, and press the 'Save' button. Note that in some ladders, it is here that you'll also be able to select your teams map.

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[Ladder/League] Q: How can I cancel a match?

If your match has not yet been accepted, you may cancel the match by heading on over to the match page, and clicking the relevant link to decline the challenge.

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[Ladder/League] Q: What are TURBO times?

The TURBO times are those times that you can select in order to play the match within the next few hours. The times listed are often spaced 15 minutes apart.

You can, if you so wish, select a time and date in the future to pre-schedule a match, though this is not recommended as you'll be required to ensure all members are online.

[Ladder/League] Q: How do I leave a ladder or league?

To leave a ladder or league, simply go to Your Team Page > Edit Team > General Settings, and click the 'Leave Ladder' button. This will remove your team from the ladder, and please note, your matches will not be lost. If you re-join the ladder, all previous matches from the current Season will be restored.

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[Account] Q: How do I register?

Registering is incredibly simple. Either press 'Register!' link in the top right hand corner or click here.

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From here you can fill out your details and then proceed to create your account! An email will be sent to your account and you are required to validate your email address before you can participate in any of the CyberGamer ladders or leagues,

[Account] Q: How do I log-in?

Logging in is just as simple as registering. Again, in the top right hand corner, simply fill out your credentials and press the 'Sign In' button.

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If you are successfully authenticated, dialog window will close down and you'll be automatically redirected to the CyberGamer home page. If on the other hand you receive an error, for which the most likely cause is a mis-typed password, you will need to try again or send request for a new password. To request a new password, simply go to 'Forgot Login Details' tab and fill in your email adress so you can receive email with further instructions.

[Account] Q: I have forgotten my password; how can I retrieve it?

If you have forgotten your password, click 'Forgot Login Details' tab in login window, or go here. Under no circumstances should you make a new account.

If you do not receive an email within 24 hours (remember to check your junk folder!), please contact a site admin on an external platform (Xfire, Skype, Steam, etc) - always be sure to leave a reason.

[Account] Q: How do I visit my profile and find out my account ID?

In order to visit your profile, you'll want to head to the top right hand corner. It is from here you'll see several options, including the ability to view your profile and to sign out. Simply click the 'My Profile' button to head on over to your profile, and you'll find your account ID number in the URL bar. This is indicated by the red rectangle.

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[Account] Q: How do I add and edit my personal details?

In order to add and edit your personal details, you'll first went to head on over to your profile page.

Once there, simply click the 'Edit Profile' button and a form will pop-out from the site, allowing you to quickly and efficiently add or edit your personal details. From this form you can change items such as your username, date of birth, email address, password and much much more.

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[Account] Q: How do I set my STEAM ID or GUID?

To intially setup your Steam ID or GUID, it can be done via a variety of ways.

Firstly, when you play your first match or PUG on an official CyberGamer server, your Steam ID/GUID will automatically be collected and synced with your CyberGamer account on the website.

    The following games are supported:
  • Call of Duty 2
  • Call of Duty 4
Secondly, you can manually enter your Steam ID/GUID via your profile. To do this, go to Edit Profile > Profile, Games & Forums > Game IDs. From here, scroll down to the respective field you would like to enter, and enter it correctly. Once completed, save, and you'll be good to go!

If you really need to have your Steam ID and/or GUID changed, please open a Support Ticket, and an Admin will be able to change it for you. Please keep in mind that you'll need a valid reason to change it, and in some cases, changes will be denied. We prefer that this does not happen often as there is no way to verify that the Steam ID/GUID you are providing is actually yours, whilst the automatic syncing cannot be faked.

[Account] Q: I've added an portrait image, why doesn't it show up in the forums?

Your portrait image, that is the image that displays in the top left hand corner of your profile page is different to your forum avatar. To add a forum avatar, go to your profile page, click Edit Profile > Profile, Games & Forums > Forums and Display, and from there you'll be able to upload your forum avatar.

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[Account] Q: How do I add a friend?

Adding a friend is incredibly simple! Head on over to the profile page of the person you wish to friend, and click the 'Send a Friend Request' button towards the top of the page.

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The button will change to the above once you've added them, and once they've accepted you'll be able to instant message them at any time on the site!

[Account] Q: How can I remove a friend?

Much like adding a friend, simply head on over to their profile page, and press the 'Remove Friend' button.
Adding a friend is incredibly simple! Head on over to the profile page of the person you wish to friend, and click the 'Send a Friend Request' button towards the top of the page.

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[Account] Q: What are achievements and how do I earn them?

Achievements are in a sense rewards for doing certain actions on the site. Whilst there are no rewards for completing achievements, you'll be able to compete with your friends and the rest of CyberGamer EU! You'll find a list of the top 10 members here and you can view your personal progress on your profile page in the bottom left hand corner.

List of Achievements (59/63 discovered)

[Account] Q: How do I find my message inbox?

Your inbox is where all PM's (Private messages) are sent and received. You can find this here:

Alternatively, you can simply click on 'Inbox' in the top navigation bar, located between the 'News Feed' and 'My Profile' options:

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[Account] Q: How can I deactivate my account?

Go to your profile page, click Edit Profile > General Settings > Deactive Account. Your profile page/wall will be disabled and you will be logged out. If you re-login or use the forgot password function your account will be re-enabled automatically.

[Premium] Q: How can I purchase premium?

In order to purchase premium, simply click here, or click the 'Premium' link on the main navigation bar.

We currently only accept Paypal and costs between €5.95 a month down to €3.95 a month based upon the package you select.

[Premium] Q: What benefits are there in purchasing premium?

There are a number of benefits to purchasing premium. Not only will you be supporting CyberGamer, you will also get these fantastic features:

  • Recieve instant CG notifications via SMS text messaging!
  • Get freakin' huge forum signatures!
  • Ability to set a 2nd/3rd avatar
  • Gain site-wide PREMIUM status
  • Get access to PREMIUM forum boards
  • Unlock beneficial features for each of your teams!
  • Support CG's development!

On-top of all of that, you'll be entered into a monthly raffle where each month we have some great goodies up for grabs, including Xbox 360's, Nintendo Wii's and much much more!

[Team] Q: How do I create a team?

There are two main ways for creating a team on CyberGamer. First one is to go to your profile, Edit Profile > Walls, Friends, Pages, Teams & Invites > Teams From here you'll see a variety of options - click 'Create Team' and follow the on-screen instructions, selecting the game and ladder you wish to play on.

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Second one is going to ladder you wish to compete on, and clicking 'Create Team' on right top corner of screen.

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[Team] Q: How can I get to my team page?

Accessing your team list is similar to creating a new team - go to your profile, Edit Profile > Walls, Friends, Pages, Teams & Invites > Teams. All your teams are listed in the 'Teams' section of the tab, and simply clicking the name of the team will take you to the page.

[Team] Q: How do I find out my team ID?

To find out your team ID, you'll first want to head on over to your team page. From there, you'll find your team ID in the URL of your browser window.

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[Team] Q: I need to add my team mates! How can I?

To add your team mates, you'll first want to head to your team page. Once there click 'Edit Team'. Then go to 'Invite Members' tab, and enter the name of your mate in form.

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This will bring a pop-out form, allowing you to select and then click the name of the player you wish to invite. Once sent, player will receive a notification to accept/decline invite in his Smart Bar.

[Team] Q: What do the different ranks mean?

There are four ranks in total of which three can be assigned to your fellow team members.

  • Founder - this is the founding member of the team - the rank has no special priveleges and it can't be assigned to anyone else than a founder itself
  • Captain - a captain of the team may remove any member, edit all team information and details, and challenge any other team
  • Lieutenant - by default, a Lieutenant has no extra rights
  • Member - a member has no rights within the team

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[Team] Q: How do I change my team name and other details?

Changing your team name, and other details, is incredibly simple. Head on over to your team page, and click the 'Edit Team' on top right side of the screen.

From here you can edit everything related to your team, including the team name, team tag, the manager, contact details, your team website, and so forth. Once you're done editing, simply hit the save button and your information will update instantly!

[Team] Q: Why do I have to create a new team for another ladder for the same game?

Due to the way the CyberGamer system works, your team can only be signed-up to one game type.

For example, Call of Duty 4 has the following types:

  • cod4 - the main 5v5 ladder (as well as the old CGi/CGm leagues)
  • cod42v2 - the 2v2 ladder
  • cod43v3 - the 3v3 ladder
  • cod4turbo - the mix ladder

Also note that there is a maximum number of teams you can create on each of these ladders.

[Tournament] Q: How do I sign up to a tournament?

Signing up to tournaments is really simple! Firstly, you'll want to find the event the tournament is hosted under. You can do this by clicking the 'Events' tab. Once loaded, go to extended page of the event and find the section 'Tournaments'. From there you'll see any tournaments attached to this event.

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Once you click on them, you'll see several buttons at the top of your page, allowing you to create a new team or sign-up using an existing team.

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[Tournament] Q: I don't have flash installed, can I view the brackets elsewhere?

At this point in time the only to view the brackets is through the Flash interface. We shall be looking at modifying this in the future.

[Tournament] Q: How do I contact the opposing team?

On each bracket there is a link to your match page. Clicking this link will open a new tab, and take you straight to the match page, where you can organise your match and make contact with your opponent.

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[Match] Q: How can I find the match ID?

There are two ways in which you can find the match ID. The first method, and probably quickest, is to grab the ID at the end of the URL, much like when establishing your team ID.

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The other option is to head on over to your match page, and on the left hand side copy the number alongside 'Match ID'.

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[Match] Q: What does the expected outcome mean?

Each match shows an expected outcome based upon your teams ELO rank and the opposing teams ELO rank. The team with the highest number shows that the system expects that team to win. If both teams have an equal outcome, it indicates the system expects a draw. Whilst unexpected wins may occur, this system is very useful for correctly tipping matches!

[Match] Q: How do I enter in the score for the match?

Once your match has finished, you'll be required to enter in your score. To do this, head to your match and click 'Submit Scores' button on top of the screen.

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If your scores don't match, the match will be entered into a dispute. Equally, if you don't enter in a score and the other team does, the system will automatically resolve your match after a small period of time.

[Match] Q: I want to dispute my match. How can I?

After your match, if you want to request the teams demo or get the attention of an admin, you must raise a dispute. Start by heading on over to your match page and clicking 'Submit Scores' button on top of the screen.

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To raise a dispute, simply tick the box underneath the submit score area and fill in a reason. Note that you do not need to enter in the score.

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Once disputed, you'll notice a new chat area appear. Please keep all dispute related-chat to this section.

[Match] Q: I need to upload my demo. How do I do this?

If your demo has been requested, start by heading over to your match page and clicking button 'Upload Demo' on top screen. From here you can upload your demo and screenshots of the match. All you need to do is either upload the single demo or a ZIP of all your demos and press button 'Save'.

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You'll find your demos posted towards the left hand side underneath section 'Uploaded Demos'.

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[Support] Q: I have a question; who can I ask?

If you have a question, feel free to submit a Support Ticket.

[Support] Q: I've found a site problem, who should I contact?

If you have found a site problem, please contact CyberGamer support via a support ticket. Within your ticket, please submit as much information as you can to help us identify the problem. A screenshot of the problem will also makes things easier for the issue to be resolved.

[Support] Q: I have a complaint. Who should I contact?

Should you have a complaint, we would love to hear about it. Improving CyberGamer is our number one priority, and complaints help steer the website in the right direction! To send a complaint, please head on over to the support section and select 'Management' from the 'Area' drop down before submitting your ticket.

[Support] Q: How long do tickets take to reply to?

We aim to reply to support tickets within 24 to 48 hours, though during busy periods this can quickly rise. We apologise in advance should this occur.

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